1Department of Management Studies, BBAU (A Central University), Vidya Vihar, Raebareli Road, Lucknow, Uttar Pradesh, India
2Department of Management, Sikkim University (A Central University), Gangtok, Sikkim, India
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (http://www.creativecommons.org/licenses/by-nc/4.0/) which permits non-Commercial use, reproduction and distribution of the work without further permission provided the original work is attributed.
This study investigates how social media use (SMU) influences civic engagement (CE), focusing on the mediating roles of civic engagement attitudes (CEA) and behaviours (CEB). Using survey data from 403 working women respondents from India and partial least squares structural equation modelling (PLS-SEM) analysis, the research finds that SMU—measured through integration into social routines (ISR) and social integration and emotional connection (SIEC)—affects CE only indirectly, via CEA and CEB, with no direct effects. These results highlight context-specific, gendered pathways to civic participation, shaped by cultural and socio-economic factors. The study offers policymakers insights into leveraging social media to foster CE by targeting underlying attitudes and behaviours.
Social media use (SMU), civic engagement attitude (CEA), civic engagement behaviour (CEB), civic engagement (CE), integration into social routine (ISR), social integration & emotional connection (SIEC)
Ahmed, A., & Gibreel, O. (2021). The role of social media in strengthening civic engagement in the Middle East and North Africa. World Journal of Entrepreneurship, Management and Sustainable Development, 17(3), 309–317. https://doi.org/10.1108/WJEMSD-02-2021-0020
Aldrich, D. P., & Meyer, M. A. (2015). Social capital and community resilience. American Behavioral Scientist, 59(2), 254–269. https://doi.org/10.1177/0002764214550299
Arora, P. (2019). The next billion users: Digital life beyond the West. Harvard University Press.
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. In Prentice-Hall series in social learning theory (Vol. 16). Prentice-Hall.
Barnard, S. R. (2012). Digitally enabled social change: Activism in the internet age. New Media & Society, 14(5), 894–895. https://doi.org/10.1177/1461444812444415d
Berger, J., & Milkman, K. L. (2012). What makes online content viral? Journal of Marketing Research, 49(2), 192–205. https://doi.org/10.1509/jmr.10.0353
Bimber, B., Flanagin, A. J., & Stohl, C. (2012). Collective action in organizations: Interaction and engagement in an era of technological change. https://doi.org/10.1017/CBO9780511978777
Blais, A., & Achen, C. H. (2019). Civic duty and voter turnout. Political Behavior, 41(2), 473–497. https://doi.org/10.1007/s11109-018-9459-3
Bode, L. (2016). Political news in the news feed: Learning politics from social media. Mass Communication and Society. https://doi.org/10.1080/15205436.2015.1045149
Bond, R. M., Fariss, C. J., Jones, J. J., Kramer, A. D. I., Marlow, C., Settle, J. E., & Fowler, J. H. (2012). A 61-million-person experiment in social influence and political mobilization. Nature, 489(7415), 295–298. https://doi.org/10.1038/nature11421
Boulianne, S. (2015). Social media use and participation: A meta-analysis of current research. Information, Communication & Society, 18(5), 524–538. https://doi.org/10.1080/1369118X.2015.1008542
Boulianne, S. (2019). Revolution in the making? Social media effects across the globe. Information, Communication & Society, 22(1), 39–54. https://doi.org/10.1080/1369118X.2017.1353641
Centola, D. (2010). The spread of behavior in an online social network experiment. Science, 329(5996), 1194–1197. https://doi.org/10.1126/science.1185231
Doolittle, A., & Faul, A. C. (2013). Civic engagement scale: A validation study. SAGE Open, 3(3), 1–7. https://doi.org/10.1177/2158244013495542
Feeney, M. K., & Porumbescu, G. (2021). The limits of social media for public administration research and practice. Public Administration Review, 81(4), 787–792. https://doi.org/10.1111/puar.13276
Fletcher, R., & Nielsen, R. K. (2018). Are people incidentally exposed to news on social media? A comparative analysis. New Media and Society, 20(7), 2450–2468. https://doi.org/10.1177/1461444817724170
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
Gil de Zúñiga, H., Jung, N., & Valenzuela, S. (2012). Social media use for news and individuals’ social capital, civic engagement and political participation. Journal of Computer-Mediated Communication, 17(3), 319–336. https://doi.org/10.1111/j.1083-6101.2012.01574.x
Goode, W. J. (1960). A theory of role strain. American Sociological Review, 25(4), 483. https://doi.org/10.2307/2092933
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Harding, S. (Ed.). (2004). The feminist standpoint theory reader intellectual and political controversies. Routledge.
Hilbrecht, M., Shaw, S. M., Johnson, L. C., & Andrey, J. (2013). Remixing work, family and leisure: Teleworkers’ experiences of everyday life. New Technology, Work and Employment. https://doi.org/10.1111/ntwe.12010
Jenkins-Guarnieri, M. A., Wright, S. L., & Johnson, B. (2013). Development and validation of a social media use integration scale. Psychology of Popular Media Culture, 2(1), 38–50. https://doi.org/10.1037/a0030277
Katz, E., Blumler, J. G., & Gurevitch, M. (1973). Uses and gratifications research. Public Opinion Quarterly, 37(4), 509–523. https://doi.org/10.1086/268109
Ketchen, D. J. (2013). A primer on partial least squares structural equation modeling. Long Range Planning, 46(1–2), 184–185. https://doi.org/10.1016/j.lrp.2013.01.002
Kim, Y. C., & Ball-Rokeach, S. J. (2006). Civic engagement from a communication infrastructure perspective. Communication Theory, 16(2), 173–197. https://doi.org/10.1111/j.1468-2885.2006.00267.x
Kim, Y., Hsu, S. H., & Gil de Zúñiga, H. (2013). Influence of social media use on discussion network heterogeneity and civic engagement: The moderating role of personality traits. Journal of Communication, 63(3), 498–516. https://doi.org/10.1111/jcom.12034
Kim, Y., & Kim, B. (2022). Effects of young adults’ smartphone use for social media on communication network heterogeneity, social capital and civic engagement. Online Information Review, 46(3), 616–638. https://doi.org/10.1108/OIR-08-2020-0332
Lakens, D. (2022). Sample size justification. Collabra: Psychology, 8(1). https://doi.org/10.1525/collabra.33267
LaRose, R. (2010). The problem of media habits. Communication Theory, 20(2), 194–222. https://doi.org/10.1111/j.1468-2885.2010.01360.x
Morrow, E., & Scorgie-Porter, L. (2017). An analysis of Robert D. Putnam’s bowling alone: The collapse and revival of American community. Macat Library. https://doi.org/10.4324/9781912282319
Njeru, A. (2021). Role of social media on community mobilization. Journal of Public Relations, 1(1), 40–52. https://doi.org/10.47941/jpr.655
Quan-Haase, A., Wellman, B., Witte, J. C., & Hampton, K. N. (2008). Capitalizing on the net: Social contact, civic engagement, and sense of community. In The internet in everyday life (pp. 289–324). https://doi.org/10.1002/9780470774298.ch10
Schlesinger, M., & Heldman, C. (2001). Gender gap or gender gaps? New perspectives on support for government action and policies. Journal of Politics. https://doi.org/10.1111/0022-3816.00059
Schradie, J. (2019). The revolution that wasn’t: How digital activism favors conservatives. Harvard University Press. http://www.jstor.org/stable/j.ctvfxv9ww
Setiawan, A. A., Triyanto, & Muchtarom, M. (2021). Using a social media Facebook to develop civic engagement in Indonesia. Academic Journal of Interdisciplinary Studies, 10(2), 220–227. https://www.richtmann.org/journal/index.php/ajis/article/view/12430/12026
Shukla, S., & Murari, K. (2023). Understanding social media and civic engagement research nexus: A systematic literature review. International Journal of Research in Management, 5(1), 108–118. https://doi.org/10.33545/26648792.2023.v5.i1b.78
Siyal, N. A., & Brohi, A. M. (2022). Social media and political awareness. Benazir Research Journal of Humanities and Social Sciences, 2(1), 64–82.. https://brjhss.com/index.php/brjhss/article/view/42/22
Skoric, M. M., Zhu, Q., Goh, D., & Pang, N. (2016). Social media and citizen engagement: A meta-analytic review. New Media & Society, 18(9), 1817–1839. https://doi.org/10.1177/1461444815616221
Song, H., Gil de Zúñiga, H., & Boomgaarden, H. G. (2020). Social media news use and political cynicism: Differential pathways through “news finds me” perception. Mass Communication and Society, 23(1), 47–70. https://doi.org/10.1080/15205436.2019.1651867
Treré, E. (2018). Hybrid media activism: Ecologies, imaginaries, algorithms (1st ed.). Routledge. https://doi.org/10.4324/9781315438177
Tufekci, Z. (2017). Twitter and tear gas: The power and fragility of networked protest. Yale University Press.
Valenzuela, S., Park, N., & Kee, K. F. (2009). Is there social capital in a social network site?: Facebook use and college student’s life satisfaction, trust, and participation. Journal of Computer-Mediated Communication, 14(4), 875–901. https://doi.org/10.1111/j.1083-6101.2009.01474.x
Verba, S., Schlozman, K. L., & Brady, H. E. (1995). Voice and equality: Civic voluntarism in American politics. Harvard University Press. https://doi.org/10.2307/j.ctv1pnc1k7
Vickery, J. R. (2018). Worried about the wrong things: Youth, risk, and opportunity in the digital world. European Journal of Communication, 33(1), 108–109. https://doi.org/10.1177/0267323117753751
Vitak, J., Zube, P., Smock, A., Carr, C. T., Ellison, N., & Lampe, C. (2011). It’s complicated: Facebook users’ political participation in the 2008 election. Cyberpsychology, Behavior and Social Networking, 14(3), 107–114. https://doi.org/10.1089/cyber.2009.0226
Xenos, M., Vromen, A., & Loader, B. D. (2014). The great equalizer? Patterns of social media use and youth political engagement in three advanced democracies. Information Communication and Society, 17(2), 151–167. https://doi.org/10.1080/1369118X.2013.871318