IIFT International Business and Management Review Journal
issue front

Krishna Murari1 and Shalini Shukla2

First Published 22 May 2026. https://doi.org/10.1177/jiift.261439598
Article Information
Corresponding Author:

Shalini Shukla, Department of Management, Sikkim University (A Central University), Gangtok, Sikkim 737101, India.
Email: shuklashalini@ymail.com

1Department of Management Studies, BBAU (A Central University), Vidya Vihar, Raebareli Road, Lucknow, Uttar Pradesh, India

2Department of Management, Sikkim University (A Central University), Gangtok, Sikkim, India

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (http://www.creativecommons.org/licenses/by-nc/4.0/) which permits non-Commercial use, reproduction and distribution of the work without further permission provided the original work is attributed. 

Abstract

This study investigates how social media use (SMU) influences civic engagement (CE), focusing on the mediating roles of civic engagement attitudes (CEA) and behaviours (CEB). Using survey data from 403 working women respondents from India and partial least squares structural equation modelling (PLS-SEM) analysis, the research finds that SMU—measured through integration into social routines (ISR) and social integration and emotional connection (SIEC)—affects CE only indirectly, via CEA and CEB, with no direct effects. These results highlight context-specific, gendered pathways to civic participation, shaped by cultural and socio-economic factors. The study offers policymakers insights into leveraging social media to foster CE by targeting underlying attitudes and behaviours.

Keywords

Social media use (SMU), civic engagement attitude (CEA), civic engagement behaviour (CEB), civic engagement (CE), integration into social routine (ISR), social integration & emotional connection (SIEC)

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